consumer awareness campaign on shoppers' rights.
Following a local radio advertising campaign in the region, the OFT
distribute 'Hot Shopping Tips', its new pocket guide on shoppers'
rights. Local trading standards officers will also be present to give
free help and advice to shoppers on anything from rogue traders to
The visit forms part of the OFT's regional roadshow programme which
aims to raise awareness among local consumers of their rights on the
high street, so they can make informed decisions when buying goods
The 'Hot Shopping Tips' guide includes the following helpful tips and
advice for North East shoppers:
- any goods you purchase must be of 'satisfactory quality', 'as
described' and 'fit for their purpose'
- a retailer cannot avoid giving a refund on faulty goods by blaming
the manufacturer as the contract is with the seller
- a credit card provider is liable as well as the retailer if the
item bought costs between£100 and£30,000 and is faulty, broken or
- consumers who shop from home have additional rights, including a
cooling off period (usually seven days) in which to change their
The OFT is also holding a seminar on the morning of 19 June in
Newcastle for small and medium sized businesses in the North East to
explain the OFT's role, listen to their views of how markets are
working and help their understanding of competition and consumer
Launching the North East roadshow, Penny Boys, deputy director
general of Fair Trading said:
'The OFT wants to know first-hand how markets are working for
consumers in the North East and across the UK.
'An informed consumer is in a better position to get what they want.
If you know your shopping rights and shop around, you are more likely
to get the best deal.'
* Copies of 'Hot Shopping Tips' are available by calling 0870 60 60 321.