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North East shoppers are being targeted as part of a major OFT ...
North East shoppers are being targeted as part of a major OFT

consumer awareness campaign on shoppers' rights.

Following a local radio advertising campaign in the region, the OFT

will be visiting the Metro Centre in Gateshead on 19 June to

distribute 'Hot Shopping Tips', its new pocket guide on shoppers'

rights. Local trading standards officers will also be present to give

free help and advice to shoppers on anything from rogue traders to

internet shopping.

The visit forms part of the OFT's regional roadshow programme which

aims to raise awareness among local consumers of their rights on the

high street, so they can make informed decisions when buying goods

and services.

The 'Hot Shopping Tips' guide includes the following helpful tips and

advice for North East shoppers:

- any goods you purchase must be of 'satisfactory quality', 'as

described' and 'fit for their purpose'

- a retailer cannot avoid giving a refund on faulty goods by blaming

the manufacturer as the contract is with the seller

- a credit card provider is liable as well as the retailer if the

item bought costs between£100 and£30,000 and is faulty, broken or

doesn't arrive

- consumers who shop from home have additional rights, including a

cooling off period (usually seven days) in which to change their


The OFT is also holding a seminar on the morning of 19 June in

Newcastle for small and medium sized businesses in the North East to

explain the OFT's role, listen to their views of how markets are

working and help their understanding of competition and consumer

protection laws.

Launching the North East roadshow, Penny Boys, deputy director

general of Fair Trading said:

'The OFT wants to know first-hand how markets are working for

consumers in the North East and across the UK.

'An informed consumer is in a better position to get what they want.

If you know your shopping rights and shop around, you are more likely

to get the best deal.'

* Copies of 'Hot Shopping Tips' are available by calling 0870 60 60 321.

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