St Edmundsbury BC has signed a five year agreement worth over£400,000 for the installation and maintenance of web-...
St Edmundsbury BC has signed a five year agreement worth over£400,000 for the installation and maintenance of web-based Sx3 revenues and benefits software.
The solution will be enable the council's 55 staff to manage the collection of revenue from more than 43,000 council tax properties and 3,500 local businesses. It will also be used to administer 5,700 specific benefits payments that are made to local residents each month.
In addition to buying Sx3's standard web-based system, the council has bought Sx3 Portal, a solution designed to provide call centres and front office staff with easier access to citizen information. The portal will provide users with a summary of citizens' revenues and benefits details. This 'joined up view' also provides direct access to the main application.
Graham Moore, assistant director responsible for revenues and benefits, explained the move from mainframe to web browser-based software: 'We decided it was time to move to up-to-date technology and, when it goes live in September 2004, anticipate significant improvements in service and efficiency.'