Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

ST HELENS FAILS DEAD DRINKER

  • Comment
St Helens MBC has been criticised by the ombudsman over its response to relatives of an alcohol misuser who died. ...
St Helens MBC has been criticised by the ombudsman over its response to relatives of an alcohol misuser who died.

The ombudsman ruled the council was guilty of maladministration because a customer services officer did not adequately consider the family's request for an urgent social work visit.

The man's father filled in an assessment application form outlining concerns over his son's behaviour, including his fears that he had been attacked. The form was not passed to a senior social worker for more than two days and no attempt was made to contact the client for more than a week.

It is thought the son died of a heart attack two days after his father contacted the council.

The ombudsman said it was unlikely any council action would have prevented the death but said the customer services officer should have considered more carefully whether the case was a genuine crisis requiring urgent action. The council's complaints procedure had also reacted too slowly.
  • Comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions.

Links may be included in your comments but HTML is not permitted.