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STAFF PARTICIPATION IS CRUCIAL FOR SERVICES

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Staff involvement is an essential component in designing regimes to improve services, delegates at an LGC conferenc...
Staff involvement is an essential component in designing regimes to improve services, delegates at an LGC conference on performance management were told.

John Tatam, director of corporate strategy at Barking & Dagenham LBC, said the problem with externally imposed targets is that they often fail to reflect what success means for council staff.

Mr Tatam was discussing the impact on Barking & Dagenham of the balanced scorecard performance regime he helped introduce a few years ago, which encompasses all council objectives under a single rubric.

He said it had created genuine enthusiasm among staff because they can now appreciate the part they play in wider corporate objectives.

Assistant director of human resources at Birmingham City Council Tarik Chawdry, who also spoke at the conference, said unions were often sceptical about performance management regimes.

But he said Birmingham's practice of allowing staff scope to set their own objectives had been well received.

The conference was sponsored by Inphase Software, Corvu and management consultants GCL.

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