Just a third (36%) feel their authority has the resources to implement their e-government strategy, and when asked what assistance would support them in developing their strategy, the most common response was 'additional financial resources'.
And considering the impact e-government is likely to have on their council's relationship with residents, 93% of respondents believe that e-government will never replace the need for face-to-face interaction with local residents.
Mark Beauchamp, associate director of ORC International, commented:
'The survey has revealed that one of the key issues for meeting the e-government agenda is financial resources. So, it is crucial that authorities spend and are seen to be spending the resources that they do have effectively. It is clear that consultation with local residents is one way that councils can develop their e-government strategy to ensure it is addressing the needs of the community, and not just meeting a target'.
1. ORC International is a market research consultancy specialising in the field of public sector research, with more than 15 years' experience working with central government, local government and housing organisations.
2. The recent telephone survey questioned a representative sample of 100 e-government champions within councils in England.