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SURVEY OF LOCAL AUTHORITY IT PLANNING AND REGULATORY SERVICES

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The Planning and Regulatory Services Online National Project (PARSOL) commissioned MORI to undertake the 2003 Basel...
The Planning and Regulatory Services Online National Project (PARSOL) commissioned MORI to undertake the 2003 Baseline Survey of local authority planning, building control, environmental health and trading standards services' use of IT and provision of e-services.

The results of the survey provides a snapshot of the current ICT use and e-services and provides a benchmark against which future progress can be made.

For each service area the survey report highlights:

* Levels of confidence in meeting the 2005 e-local government target

* Barriers to meeting the target

* Use of technology and core applications, including applications processing, document imaging, GIS and CRM

* Scope and range of e-service provision being achieved and level of data sharing and data transfer

One of the key findings of the survey is that whilst around 80% of respondents were either confident (~60%) or very confident (~20%) of meeting the 2005 target, around 18% of respondents were either not very or not at all confident of meeting the target.

PARSOL has an important role in helping local authorities to meet the 2005 target helping local authorities to meet the challenge of delivering e-services throughout the planning and regulatory services. PARSOL is funded by the ODPM.

Read the full report here.

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