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Swindon Commercial Services (SCS) is working with Consilium Technologies and BT to improve its IT capabilities, red...
Swindon Commercial Services (SCS) is working with Consilium Technologies and BT to improve its IT capabilities, reduce costs and fast track the implementation of new working practices such as mobile and flexible working.

The£1.4m deal over five years includes a new technology solution developed in partnership with SCS, which will support over 200 users responsible for a range of council services such as street cleaning, waste and recycling, highways maintenance and housing maintenance. The implementation will cover financials, repairs and maintenance of housing stock, as well as fleet management. It will also enable SCS to implement mobile working through handheld devices for staff. Consilium will also host the system offsite on its own platform, and provide a repairs diagnostic tool to complete the suite.

Following a strategic review, SCS was challenged to become a successful commercial business. The team was given 12 months to transform its working practices and maximise efficiency in daily processes. A previous lack of IT investment had led to SCS's weak market position and a new system would be the foundation of a commercially successful business.

The IT solution will support a number of improvements in the first year of operation including improved:

- Financial and service efficiency

- Service performance

- Jobs completed per day and right first time

- Customer satisfaction

- Council CPA and housing ratings

- Dividend return through increased opportunities to win new work

- Retention of existing work

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