Revenues departments are expected to drive an explosion in the use of computerised workflow systems in local govern...
Revenues departments are expected to drive an explosion in the use of computerised workflow systems in local government in the next 18 months, according to information logistics specialist ISE.
Less than 10% of councils use a workflow or document management system in revenues. But the ISE survey of 450 senior revenues and IT officers finds almost one in four plans to invest, with 15% expecting to reach shortlist stage this year.
By the end of 1998 more than a third of councils are expected to have implemented revenues workflow systems.
'The control we can achieve deploying workflow throughout a council can enable better customer service, greater openness and more value for money for the local taxpayer,' said Allen Graham, revenues officer at North Warwickshire BC, which is to use ISE workflow technology to support its housing benefit, council tax and business rates functions.