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Varya Shaw reports from Newport...
Varya Shaw reports from Newport

Public services websites must be sensitive to their audiences, executive director of charity StartHere Sarah Hamilton-Fairley said.

She stressed that content must be designed with the user, not the supplier, in mind.

She said: 'Someone who was very ill last year, when the mother went to the website the first thing that came up was: 'More dangerous than cancer, more deadly than Aids, more crippling than arthritis.' That was not a good website.'

StartHere is developing a UK-wide touch screen guide to a spectrum of services including housing, health, education and social care.

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