Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

THE SOCITM CONFERENCE REPORT - WEBSITES MUST KNOW THEIR USERS

  • Comment
Varya Shaw reports from Newport...
Varya Shaw reports from Newport

Public services websites must be sensitive to their audiences, executive director of charity StartHere Sarah Hamilton-Fairley said.

She stressed that content must be designed with the user, not the supplier, in mind.

She said: 'Someone who was very ill last year, when the mother went to the website the first thing that came up was: 'More dangerous than cancer, more deadly than Aids, more crippling than arthritis.' That was not a good website.'

StartHere is developing a UK-wide touch screen guide to a spectrum of services including housing, health, education and social care.

  • Comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions.

Links may be included in your comments but HTML is not permitted.