An inspection team gave the service two stars.
Waste collection, recycling and street cleaning services are set within the council's environmental services and operated by the planning and technical services department. All the services are currently delivered through three contracts. One member of staff is employed to monitor these contracts.
Peter Wylie, regional director, Southern Region Best Value Inspection Service, said:
The inspection report highlights a number of key strengths:
- The household refuse collection service has high customer satisfaction (70-90 percent)
- Street cleaning also has high customer satisfaction rates and streets were generally clean
- Trade waste is collected efficiently and the tonnage collected has increased recently
However, inspectors also found weaknesses:
- Although efforts have been made to improve the provision of bins for dog waste, our observations found significant amounts of dog fouling
- The service does not consult well with the public, local businesses or interest groups
- Rates for recycling have not increased significantly in the past four years
To help the service improve inspectors made a number of recommendations, including:
- Provide a service that meets the needs of customers through improving information to, and feedback from, the public and links with partners
- Make it easier for customers to recycle materials.
- Provide cleaner streets through partnership arrangements
- Ensure service aims better reflect user views
The review covered a wide range of services to the public, these varied in their size and quality of delivery. They were rated as follows:
Household refuse collection - good
Street cleaning - good
Fly-tipping and removal of abandoned cars - good
Beach cleaning - good
Trade waste collection - fair
Recycling - fair
Dog fouling - fair