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Public services need to understand the key drivers of quality improvement, new technology and innovation. One of th...
Public services need to understand the key drivers of quality improvement, new technology and innovation. One of the biggest challenges we face is knowing how to achieve all three, says the Institute of Public Finance (IPF).

'Major speakers from the public and private sectors can help us identify the vital next steps to quality and continuous improvement,' explains Cheryle Brigham, the CIPFA quality forum manager at IPF. 'The CIPFA Quality Forum will be focussing on how the public sector can meet this challenge at our annual conference in October, and Peter Cochrane, a leading e-technology specialist will be our key note speaker.'

Peter maintains that we are migrating from a stable and linear world of concentrated knowledge and wisdom to one of non-linearity, chaos and distributed ignorance. He says: 'Here we are with the sum total of human knowledge doubling in less than 12 months, how then can we progress rather than just merely survive?'

According to Peter: 'The answer lies in our ability to rapidly access information and to network people and machines worldwide. Computers magnify our intellect and abilities and inflate the IQ of organisations, providing that is, we rise to the challenge. It is not that resistance is futile but it is incredibly damaging.'

The CIPFA Quality Forum conference will bring together people from a wide range of backgrounds to listen and debate the issues that matter - learning to deliver the best. Cheryle concluded: 'It is by meeting up and attending conferences that people can develop their thinking and engage with new ideas that will deliver tangible and lasting improvement.'


1. IPF is the wholly owned commercial arm of CIPFA providing a comprehensive range of services including advisory and consortia services, information, training and consultancy, property and software and European and international services that are utilised by over 1,800 public and private sector bodies. IPF has a turnover of£18m and currently employs 150 staff.

2. The Chartered Institute of Public Finance and Accountancy (CIPFA) is one of the leading professional accountancy bodies in the UK and the only one that specialises in the public services. It is responsible for the education and training of professional accountants and for their regulation through the setting and monitoring of professional standards. Uniquely among the professional accountancy bodies in the UK, CIPFA has responsibility for setting accounting standards for a significant part of the economy, namely local government. CIPFA's members work (often at the most senior level) in public service bodies, in the national audit agencies and major accountancy firms. They are respected throughout for their high technical and ethical standards and professional integrity.

3. The CIPFA Quality Forum Conference 2002 - 'Transformed or Transfixed?' will be held on Wednesday 9 October at the National Mororcycle Museum, Solihull. The conference is for PublicSector leaders and managers who want to play a key role in the future of the public sector. Speakers include:

- David Prince, director of strategy & resources, the Audit Commission

- John Foster, chief executive, Middlesbrough Council

- Professor George Boyne, professor of public sector management, Cardiff Business School

- Richard Brennan, managing director, TMI

- Prof Peter Cochrane, co-founder and director, ConceptLabs

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