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The Facilities Management Graduate Centre (FMGC) at Sheffield Hallam University is seeking participation from local...
The Facilities Management Graduate Centre (FMGC) at Sheffield Hallam University is seeking participation from local government staff in a research project entitled 'What customers want from FM'. The project will focus on the facilities service provided within this sector and will seek the opinions and views of staff, particularly on the levels of importance they place on their working environment.

Initiated by FMGC's Local Government Facilities Management Forum, whose members identify and fund three key research areas a year, this project seeks to establish who the customers are; what is key, important and less important; for whom the services should be provided; any changes likely over time; how well local authority buildings deliver the services users require.

Questionnaires have been devised to identify which FM services local government authority customers believe to be important. The next stage will be questions (circulated by the forum to their council members, CEOs and senior management groups) on issues such as asset management planning, SLAs, outsourcing and the workplace, designed to discover their priorities for future FM provision. Forum members will also be able to identify which aspects their customers perceive as important by comparison with other authorities. This list of key FM services will be used subsequently by the forum to benchmark customer satisfaction between different authorities and to learn from examples of good practice


The Facilities Management Graduate Centre (FMGC) at Sheffield Hallam University specialises in the provision of education, consultancy and research in facilities management.

FMGC runs research programmes for the health, local government and higher education sectors, in addition to tailor-made research initiatives for individual clients. Recent projects have included - 'How Facilities Management is delivered in Local Government', in which every Local Government Authority was invited to participate; Factors affecting students' choice of university; Aspects of patients' satisfaction in the NHS.

FMGC launched the first postgraduate programme in Facilities Management to be accredited by the British Institute of Facilities Management (BIFM) and was the first UK Centre to deliver a MBA in FM. Other innovative educational products developed by FMGC include work-based learning programmes, CPD products and corporate training.

Contacts for further information

Facilities Management Graduate Centre

Sheffield Hallam University

Unit 7, Science Park

Sheffield S1 1WB

David Rees, Director

Tel: 0114 225 2995


Liz Clark, Research Associate

Tel: 0114 225 4168


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