Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more


  • Comment
The visitor management service provided by Canterbury City Council is fair and has promising prospects to improve, ...
The visitor management service provided by Canterbury City Council is fair and has promising prospects to improve, according to an independent report released today by the Audit Commission.

An inspection team gave the service one star because whilst visitor numbers are falling, efforts are being made to stop this decline. Also, in Whitstable, visitor numbers were increasing prior to the foot and mouth outbreak and the effects of September 11.

Paul Chambers, managing inspector said:

'Although better use could have been made of the consultation results, this review will result in real improvements for the people who visit the area.'

The inspection report highlights a number of key strengths:

- High levels of satisfaction with visitor centres and park and ride facilities

- Innovative initiatives to reduce car usage; for example park and ride charges per vehicle not per passenger on the buses

However, inspectors also found weaknesses:

- The council has yet to find a permanent solution for a coach drop off point and current facilities are under used

- Visitor information centres are expensive compared to other councils

To help the service improve, inspectors made a number of recommendations, including:

- Improve signs in car parks

- Identify a permanent coach drop-off site

The visitor management review covered and examined services from different departments across the council - tourism development, tourism marketing and parking services.

Together, these services account for expenditure of £4,733,800 (including capital charges) with a gross income of£4,868,000. This gives a net income of£134,200 for 2000/01. All services are delivered directly by the council.

  • Comment

Have your say

You must sign in to make a comment

Please remember that the submission of any material is governed by our Terms and Conditions and by submitting material you confirm your agreement to these Terms and Conditions.

Links may be included in your comments but HTML is not permitted.