Your browser is no longer supported

For the best possible experience using our website we recommend you upgrade to a newer version or another browser.

Your browser appears to have cookies disabled. For the best experience of this website, please enable cookies in your browser

We'll assume we have your consent to use cookies, for example so you won't need to log in each time you visit our site.
Learn more

Phone call - woman anonymous

Voice recognition technology: a benefit?

Use of voice recognition technology to crack down on benefit fraud is a new weapon in the local council armoury. Mark Chapman, Capita's director of local government services, says it is a mistake to see Voice Risk Analysis (VRA) as a type of lie detector.

Subscribe for full online access and get...

  • Unlimited access to all online stories
  • Daily briefings and news alerts
  • A fortnightly magazine
  • Exclusive supplements, research, reports and analysis
  • Best practice case studies with our Idea Exchange

Register for guest access to keep reading and get..

  • A free taste of other selected stories
  • Daily email newsletters
  • A fortnightly magazine
  • Exclusive supplements, research, reports and analysis
  • Best practice case studies with our Idea Exchange

Already have an account?