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At the London homeless organisation SPEAR's AGM yesterday, charity ...
At the London homeless organisation SPEAR's AGM yesterday, charity

commissioner Julia Unwin called on the voluntary sector to consider

meaningful ways of measuring their performance.

Calling performance measurement 'the biggest issue facing voluntary

organisations in the future', she warned that if the sector doesn't

learn to measure their performance properly then others may do it for


Acknowledging that the area had been open to abuse in the past, she


'Just because it's been done badly in the past doesn't mean it can't

be done properly in the future. It's time we started measuring what

is important, and not treating everything we can measure as if it

were important.'

Julia also paid tribute to London's voluntary organisations working

with the capital's vulnerable homeless, and the volunteers, trustees

and staff who work tirelessly to make a difference.

Finally, Julia reiterated the value of a charity's reputation,


'Reputations grow glacially, but fall precipately.'

By focusing on the needs of beneficiaries and sticking with the

charity's mission, charities can go a long way to ensuring their hard

won reputations remain strong.


The Charity Commission is the organisation responsible for the

statutory regulation of charities in England and Wales.

SPEAR works with single homeless people of all ages in and around

Richmond upon Thames, delivering a diverse and effective range of

services to those most in need. SPEAR can be contacted on 020 8296


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