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WAKEFIELD REPLACES REVENUES AND BENEFITS SOFTWARE

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Wakefield MDC has signed a£400,000 deal with Sx3 to replace the technology it uses to expedite benefits payments a...
Wakefield MDC has signed a£400,000 deal with Sx3 to replace the technology it uses to expedite benefits payments and manage council tax collection.

The council's staff will use the software to administer benefit payments to local residents. It will also be used to manage the collection of council tax from more than 140,000 properties.

Wakefield Council is decommissioning its existing system to make way for the more modern, web-compliant solution delivered by Sx3. The new software offers Wakefield greater flexibility in servicing customer needs, and also provides the option to introduce remote and home working.

'We're also migrating to Sx3's web-based software to improve both the speed of benefit payments performance, and the quality of the service provided to our customers,' said Ian Sykes, project manager at Wakefield Council. 'The web-based system will also be far more conducive to various e-government initiatives in the future, such as setting up a government Gateway or improving service provision by enabling flexible options on where, when and how the service can be provided.'

In addition to buying Sx3's core web-based software, the council has purchased Sx3 Wireless. The module is designed to provide mobile workers with secure access to server-based data. It could also allow council officers to download customer details, complete electronic forms, amend records and upload new information whilst on the move all of which may become useful when the benefits service implements the Verification Framework in 2005.

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