It will also look at what has been achieved since the charter scheme was introduced by John Major five years ago.
Mr Freeman said the scheme had been a great success.
'I think the ordinary citizen will realise that there has been a change in attitude in the public sector; that in many public services you can improve the quality year-on-year. You can ratchet up the standards whether its in education, health, whether its in the Passports Agency or the performance of a local authority.
Mr Freeman rejected the argument that citizen's had a legal right to a certain level of service, with access to the courts if that level was not delivered. The government's intention was to produce a cultural change among those working in public services.
'And I pay tribute to the teachers and doctors and police and local authority servants who have improved services', he added.