Head of revenues and benefits (client side), Hounslow LBC
What is your new job?
Head of revenues and benefits (client side) at HounslowLBC.
Describe your main responsibilities
To manage the council's revenues and benefits contract with Liberata. This is a 10-year contract which began in December 2005. I am also responsible for some statutory functions that remain with the council, including all central government returns and monitoring.
What attracted you to the role?
It was an ideal career opportunity, and having been involved with the contract procurement process it was good to be able to manage the actual delivery. My first job in local government was in Hounslow, and I have spent the majority of my career here. I've always found it a stimulating authority to work for.
Why do you think you got the job?
I have a lot experience of working both in the public and private sector, with more than 20 years spent in local government finance. I feel this knowledge of both the client and contractor roles gives me a valuable insight into managing the service. I see myself as a revenues and benefits specialist and have Institute of Revenues Rating & Valuation professional qualifications in this field.
What would your department mascot be?
The mayor of Hounslow has a big life-sized yellow elephant as his charity's mascot, so I'd probably borrow that for the day as long as I'm not expected to wear the costume.
What is the best piece of career advice you have been given?
Treat everyone as you wish to be treated yourself. I have a particular dislike of rude people.
What (or who) keeps you awake at night?
My children, the thought of Arsene Wenger ever leaving Arsenal and the pressures of managing a service with reducing budgets and increasing expectations.
What three words would your colleagues use to describe you?
Fair, approachable and my team would probably say impetuous.
What maxim do you use to see you through the tough times?
As D:Ream said: "things can only get better". I have a great belief in my team and really think we can achieve excellence for our customers.
Who would you invite to a fantasy
Arsene Wenger, Will Greenwood, Phil Tufnell, Tony Adams, Peter Kay, Danny McNamara, for music, and Anna Friel to brighten up the place.