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Denise Alder, Assistant Director customer & environmental services, Slough BC ...
Denise Alder, Assistant Director customer & environmental services, Slough BC

What do you do in your job?

I am responsible for street cleaning, waste management, recycling, registration services and the one-stop shop, among other things, and have about 125 staff and a£10m budget.

Anything new?

We are moving towards an integrated environmental services contract with a partner, currently out to tender. We want to improve the borough's image and we are reviewing our customer focus.

Are you on any corporate groups?

I am on the evaluation team developing an e-government strategy.


I am a qualified environmental health officer and worked with Darlington BC in my early days. I moved to Reading BC and stayed there in a variety of jobs. I came here in 1998, was promoted to head of consumer protection and environmental services, and then seconded to social services as acting head of strategy and support.

Anything else?

I was part of a peer review for the Improvement & Development Agency. I did the Local Government Management Board's Top Managers course, and a diploma in business excellence.


I am married with daughters aged 15 and 21. I go to the gym, do aerobics and swim. We enjoy walking, especially in the Madeira mountains. It is great for reducing stress.

The future?

I am new in my job and have got a lot to deliver in environmental services and in helping change our customer focus. Later maybe I would be looking at a more strategic direction.

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