The protocol, which came into effect on 1 January 2006, sets out the circumstances in which information will be shared. It also creates an annual liaison meeting in which the ombudsman and the commission can discuss issues of common interest and mutual concern.
The agreement has been signed by Roy Irwin, the Audit Commission's chief inspector of housing, and Michael Biles, the housing ombudsman.
It is available on the Audit Commission website.
The Housing Ombudsman Service was set up under the provisions of the 1996 Housing Act to deal with complaints and disputes involving member landlords. RSLs are members on a mandatory basis; private landlords are members on a voluntary basis.