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WORKING PROTOCOL AGREED TO HELP INFORM HOUSING INSPECTIONS

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A protocol between the Audit Commission and the Housing Ombudsman Service on exchange of information has been forma...
A protocol between the Audit Commission and the Housing Ombudsman Service on exchange of information has been formally agreed.

The protocol, which came into effect on 1 January 2006, sets out the circumstances in which information will be shared. It also creates an annual liaison meeting in which the ombudsman and the commission can discuss issues of common interest and mutual concern.

The Audit Commission depends on information about complaints from the ombudsman to help in its inspections of registered social landlords (RSLs). The ombudsman depends on the commission's inspection process to ensure RSLs improve the way they deal with complaints and deliver their services.

The agreement has been signed by Roy Irwin, the Audit Commission's chief inspector of housing, and Michael Biles, the housing ombudsman.

It is available on the Audit Commission website.

Note

The Housing Ombudsman Service was set up under the provisions of the 1996 Housing Act to deal with complaints and disputes involving member landlords. RSLs are members on a mandatory basis; private landlords are members on a voluntary basis.

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