Cleveland CC and its insurers Zurich Municipal are reviewing procedures used to investigate bogus claims after priv...
Cleveland CC and its insurers Zurich Municipal are reviewing procedures used to investigate bogus claims after private detectives spent a month trailing a family before discovering they were watching the wrong people, reports The Independent (p12).
The detectives thought they were watching a previous occupant of the house who had submitted a claim after falling in the street and injuring herself.
Their surveillance tactics became so bad that the frightened family, fearing abduction, were given police protection before the blunder was discovered.
Cleveland has apologised unreservedly to the family but says that the use of detectives must continue.
'We sincerely regret any distress which has been caused to the lady who found herself unwittingly involved,' chief executive Bruce Stevenson told the Independent.